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Billing & refunds

Seeing “ASTRAFLARE*” on your statement?

Charges labelled ASTRAFLARE* are purchases or subscriptions from an app published by Astraflare Limited. The text after the asterisk usually identifies the app; some banks show only “ASTRAFLARE”.

Stop a subscription

You can usually cancel from the account or billing page inside the app. Can’t sign in? Email us and we’ll help you cancel.

Refunds

Refunds follow the policy of the app you purchased, shown at checkout and in that app’s terms. If you’re not sure which app it was, write to us and we’ll help you resolve it.

How to reach us

Email us with:

  • the charge date
  • the amount and currency
  • the full statement descriptor
  • the email address you used in the app

Please don’t send your full card number.

We aim to reply within 2 business days, and can usually refund faster than a bank dispute. This doesn’t affect your right to dispute a charge with your bank.